Question 1

How long does shipping take?

Accepted Answer

Orders are processed in 1–2 business days and typically arrive in 5–11 business days within the US. Shipping is free on orders $50+, otherwise $5.99 flat. International orders usually take 7–18 business days.

Question 2

What's your return policy?

Accepted Answer

You have 30 days from delivery to request a return. Items must be unused, in their original condition and original packaging with all accessories — for hygiene reasons, used skin, scalp and lash tools can't be returned. Email hello@egotox.com with your order number and we'll send a prepaid label.

Question 3

Are Egotox tools suitable for sensitive skin?

Accepted Answer

Start at the lowest setting and patch test if your skin is reactive. If you have a skin condition, are pregnant, or use prescription treatments, check with your doctor or dermatologist first.

Question 4

What if my tool arrives damaged or faulty?

Accepted Answer

Email a photo to hello@egotox.com within 7 days of delivery and we'll send a free replacement. Otherwise, you have 30 days to return an item as long as it is unused and in its original packaging.

Question 5

How do I charge my device?

Accepted Answer

Most devices charge via USB-C and last 2–3 weeks per full charge. The cable is included in every box.

Question 6

Can I use my welcome code on sale items?

Accepted Answer

Yes — your welcome discount applies on top of the listed price at checkout. One code per order.

Question 7

Do you ship internationally?

Accepted Answer

Yes, to most countries. Duties and taxes are calculated at checkout.

Question 8

Are your products cruelty-free?

Accepted Answer

Always. We never test on animals and only work with suppliers who do the same.

Frequently asked questions